Link to the article: https://intercom.help/tranzact-ebbdf0244a30/en/articles/3399479-how-can-i-create-a-credit-note
[A] Go to the "Transactions" tab on the left-hand panel. In the next page, search for your Transaction either from the list visible on the screen or the "Search" bar. Click on the Transaction once you find it.
[B] On clicking the transaction, the Transaction timeline opens up. In the timeline, select the "Tax Invoice" (1) for which you want to create a Credit Note. Click on it.
[C] On the Tax Invoice screen, click on the "Other Actions" (1) button on the top right corner and click on "Credit Note" (2).
[D] A form for creating the Credit Note opens up with some pre-populated data. Fill in the other details based on your requirements.
Note: Details marked with a red asterisk (*) are mandatory and will need to be updated before you can create the Credit Note.
[E] After filling the form, scroll down and click on "Save Draft" to save the form or click on "Save and Send " to save and send the Credit Note. Once you click on "Save and Send", a popup asking you to confirm the creation of a Credit Note opens up. Click on "Yes" to confirm creating the Credit Note.
[F] Once you confirm, the Credit Note will be created and will also be updated in the Transaction timeline.
Keywords: Make Credit Note (CN) , Create Credit Note (CN), New Credit Note (CN), Credit Memo, CR note,