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Please check backend settings with your respective TranZact Account Manager. If there is no issue with backend settings then either the emails are going to SPAM. Please ask your client to check their SPAM for any emails. If that is not the issue, the user might be using the clear all function while creating documents. If that is not the case, please reach out to customer support.
Keywords - Email not going to counterparty, email to supplier, email to buyer

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